dental staffing | Stream Dental

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I have a love/hate relationship with this advice. There is much validity to this statement but I feel like the simplicity of this leaves much room for misinterpretation and confusion that can slip in. I wish this statement had a caveat or a footnote that would shed some more insight.

The “hire slow, fire fast” mantra doesn’t necessarily mean you have to take months to bring someone on board, or that you fire team members based on knee-jerk reactions or after the volcano of emotions has erupted. But as a business owner; finding, hiring and retaining the right team can either make or break your business! The important chemistry component, the makeup of your team can drive your practice forward, provide outstanding customer service, and help your business reach new heights.

Making a bad hire can really tarnish your practice reputation, which is why you need to take your time when it comes to finding the right person.

Five reasons for hiring slow:

  1. By hiring too fast, you may end up making some BIG hiring mistakes, or a situation that former Apple executive Guy Kawasaki terms “the bozo explosion.” According to Kawasaki, “When you’re in a rush to fill openings to respond to growth, you make mistakes. Unfortunately, many practices adopt the attitude of, ‘hire any intelligent body, or we’ll lose business–we’ll sort everything out later.” BIG MISTAKE!
  2. It is critical to make sure people fit in with the rest of your team. Understanding what makes up your current office culture and what your business growth plans can help with the hiring process. This formula will help you understand if these candidates are either a perfect fit or a lousy fit for your culture.
  3. You may find a way to avoid filling that position altogether. For example, if you take the hiring process slow, your current team could evolve to take on the responsibilities you were looking to add.
  4. You can be more certain about making a legitimate offer if you have taken the time to vet the candidate completely. This person may just be an amazing actor—they can look good on paper or answer your interview questions perfectly but in reality, maybe a wolf in sheep’s clothing. Do your due diligence by doing both background checks and reference checks!
  5. Your team is everything. If you have the right team in place everything clicks together, projects get completed more efficiently, patients are happy and life just seems to flow much better! You don’t need to spend more of your precious time dealing with drama.

But here is the caveat: taking “too long” to make a decision on a candidate means you could possibly lose out on this amazing candidate while they are waiting for you to make a decision. On average, top talent gets snatched up within 10 days of being in the job market. Waiting too long for you to “wait and see what else is out there”, could make this hiring process much longer than it needs to be. That’s why understanding what the right candidate looks like for your office ahead of time will make this process much more efficient!

Five reasons for firing fast:

  1. The moment you think that person is not a good fit anymore, you are probably six weeks too late. Take action to remedy the situation, understand where things went wrong and WHY! This will help you identify any “leaking pipes” (a.k.a systems and structures) and will help you be proactive to avoid this from happening again!
  2. Don’t procrastinate, because everyone around you will begin to wonder why this negative behavior is being allowed to continue to happen. They begin to feel underappreciated and start thinking: “well if Suzy gets rewarded for doing the bare minimum…why should I keep working as hard as I have been?” Then you will notice their drive and work ethic will begin to decline! Your A player will now turn into a C player. A bad employee can poison the rest of the team–the longer they stay around, the more their negativity affects others.
  3. Your patients think you are building a world-class team and maybe you promote this on your website or on your advertisements. Don’t disappoint them by holding onto someone who is a bad fit or worse who can begin to tarnish the reputation you have worked so hard to build!
  4. Your team is only as strong as its weakest link. You have likely heard this before, but it is just as true now as it was then. Your weakest link is pulling the rest of the team down.
  5. Stop those sleepless nights! The amount of stress that is associated with these HR issues has to stop! It is taking your focus away from growing your business and providing top-notch treatment to your patients!

But here is the caveat: avoid those HR issues by establishing an effective HR program to make sure you have set up very clear expectations with employees so they know what they have to do to be successful.

If they can’t achieve those goals then they need to be given a warning. In fact, every single time an employee is “talked to,” you need to document it as the business owner, or manager. Take time to understand what you can do to help them be successful at their job can make a HUGE difference! Is there more training, resources or tools they need so they can perform at their best?

Hopefully, this will resolve any issues but if a second warning is needed, explain that if they cannot do what has been asked by XX date, then your only option is to terminate them. Document that conversation, and then when you fire them to make sure you keep all documentation. If they come back at you with a legal claim after the fact, you will have some ammunition.

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The bigger goal here is that you have set up an effective hiring practice that helps you avoid costly hiring errors. If you have taken the important step of setting the proper expectations for your new employees, the wrong people (the bad fits) ultimately end up quitting before you have to fire them.

But remember, there are steps you can take now to be proactive: understanding your growth plans will help you determine who you need to hire. Having your practice guidelines outlined will help you weed out the people who are a bad fit and could hinder your practice growth. Establishing effective HR systems will also protect you from those HR nightmares.

 

Do you know what job seekers consider MOST important when looking for a job…[drumroll please] 95% said job benefits and perks! Let’s be honest, we have all considered this a major factor when deciding the next move in your career.

Many dental practices have various employee benefits and perks, some being: extended health coverage, gym memberships, uniform allowance or discounts off of dental treatment for themselves and immediate family.  These are very generous but one of these is more susceptible to being abused, taken advantage of and put you & your practice at risk!

The Sad and Scary Truth About Employee Treatment Discounts

Let me paint you a “real-life” scenario– Dr. X offered a VERY generous employee benefits program, free dental treatment to his staff and their immediate family members. They would only be responsible for the lab cost! Amazing right?

After some investigation, he discovered that this was being abused! How? Dr. X began to uncover a string of questionable situations: team members claiming a friend of the family, second cousins of cousins were immediate family, others were claiming insurance off of the FULL treatment fee (a.k.a insurance fraud) and others had never paid for the lab bill! Can you imagine how Dr. X felt? Hurt…upset…lost trust or respect for his team. But, how did this happen? Where did it go wrong? How did this generous benefit end up becoming a detriment?

Avoid These Common Mistakes

Let’s dig deeper into Dr. X’s employee discount policy and read the guidelines. Oh wait… there wasn’t one! This office employee discount was a verbal agreement.

Often times with verbal agreements, it leaves room for things to be misinterpreted and can leave yourself exposed and vulnerable. Verbal agreements remind me of the “telephone game,” do you remember that or did I just date myself?! One person whispers a message to the person beside them, they, in turn, continue that message until it gets back to the original source. And what happens? It ends up returning back to them as a completely different version! Now, we played this game for fun and would laugh about how different the two messages ended up becoming but your business is NOT a game!  Dr. X cannot do anything about all of the lost money or insurance fraud because he has nothing to fall back on to prove that was against office policy.

Implementing an Employee Discount Policy 

Here are a few items to consider and include in your Employee Discount Policy:

  • Who is Eligible For This Program:
    • For example: Are new hires eligible for this right away or after their probationary or evaluation period?
  • Do you have different discount levels based on their amount of years of loyalty to your practice?
    • For example: for an employee that has worked less than 1 year it is X% off OR for an employee with more than 1 year it goes up to X%
  • Will you offer a payment plan for the lab cost?
    • Are you expecting full cost upfront? OR can they pay you $100 for X months?

I have been burnt before on this! An employee paid a small portion and only after she left, we discover 75% of the lab bill was still outstanding!

Having employee benefits are a great way to show your team how much you appreciate them! BUT, it needs to be a written policy, implemented effectively and communicated properly! Having a paper trail will help you to avoid these costly mistakes! This policy should be included in your employee handbook or have a stand-alone policy for the team to read, sign and keep a signed copy in their employee file.

If you take anything away from this post it is to have your employee discount program! In that way, if any questions arise, there is a signed policy stating they understood the practice guidelines and you can avoid these HR nightmares!

 

 

 

 

We all daydream about where our next travel adventure will take us. I just got back from spending 10 days in paradise down in Zihuatanejo, Mexico. My husband and I were celebrating our 10-year anniversary and had the most amazing trip ever! Now I am back in the snow and suffering through this -20 degree Celsius weather!

But this is something that happens quite frequently in dental practices…a team member booked a holiday and is now asking for some time off. This can put some strain on your practice. What is the best way to handle this? After all, everyone deserves a vacation and some work/life balance.

How do you balance this while also trying to run & grow your business, keep your schedule busy AND keep your patients & team happy?!?

 

Have it Down in Writing

First things first: It is important that your employees understand how your practice vacation pay works, the scheduling of vacation days, and the stipulations around requesting vacation. This can be done by having a dedicated policy that outlines what the office expectations are and what the office protocol is. By having this you will avoid those awkward conversations, misinterpretations, or worse yet, you have multiple employees on holidays at the same time– leaving you shorthanded!!! {Not a great position to be in}

So, let’s avoid that by having a good and effective Vacation policy. It is also important that your Vacation Policy be compliant with your provincial, territorial or state employment standards. Because every province & state have different regulations, amount of vacation days and how they should be compensated. For example, I am here in Alberta and vacation time is based on the length of employment. For instance: 1-5 years is calculated at 4% of their wages which equals 2 weeks of pay. 5 years or more they get 6% or 3 weeks holidays.

So, let’s break this down into what should be included in the policy and how to implement this in your practice:

What Should Be Included in The Vacation Policy

  1. Explain how vacation days are being calculated and paid out. Is this being accrued over time or paid out on every pay cheque?
  2. When can it be taken…
    • Does it have to be used during this calendar year or can it be carried over?
    • The maximum length of vacation days can be taken consecutively. For example: if I have 3 weeks vacation, can I take all three weeks consecutively or should this be broken up over the calendar year?
    • If there are conflicting dates—how should this be handled? Multiple employees request the same time off, how will this be handled?
    • How should popular vacation period like Christmas, new years and long weekends be handled to allow for fair treatment amongst all employees?
  3. How vacation time should be requested- How far in advance do they need to request time off? For example, it’s a Saturday afternoon and you get a text that your hygienist just booked a last minute trip and will be gone for 2 weeks starting Monday…now you are left EXTREMELY short-handed. Having a policy that outline the process and timeline for requesting vacation time will avoid these stressful scenarios!

How Can This Be Implemented?

  1. Have your team members read and sign the vacation policy and save a copy in their employee file for easy reference.
  2. The office manager should have a vacation tracking master spreadsheet to know how many vacation days each employee is entitled too, who is on holidays and when they are away = so that you don’t accidentally double book multiple team members off!
  3. Have a vacation request form whereby the team member writes out their requested days off and contingency plan– ie: how their vacation time will be covered. This is given to the office manager/Dentist at least X number of weeks in advance and approved by them before the vacation is booked.
  4. Save the approved vacation request form in their employee file.

Can you see how important it is to have a Vacation policy AND Vacation protocol in place? There is SO much more involved than just having a standard policy written out. You need systems and accountability to ensure everything is running smoothly for the entire office—team, doc’s and for your patients!

Need help putting the HR documents together? We have this ready-made structures in place that include Vacation policy, request form and master spreadsheet so you can implement this in your practice right away!

 

 

 

2018 is here! Have you found yourself dreaming of what this year might hold for your Dental Practice?

 

Over the past few weeks here at Stream Dental, we have been looking forward to all of the incredible opportunities this new year holds – because we’re dedicated to making 2018 our best year ever. How about you?

We’re going to be rolling out brand new products, introducing exciting collaborations and greater support for our clients, and offering a wide extension of services we never thought we would be able to offer – but are so excited to do so!

Our growth and opportunities it brings us has been made possible thanks to the hard work our amazing team consistently puts in towards accomplishing our greater goals – and the systems we have in place that have provided us with clarity, allowed us to take consistent steps forward, and to execute our plans (and reach our goals) with ease.

And we want to help make these things possible for your practice, too.

In the spirit of helping make 2018 your best year- EVER, we felt like giving a little something back to all of the amazing Dentists and fellow Dental Professionals out there (you!), so we’ve designed a special 2018 Action Plan Guide for you … and are giving it to you today, absolutely free.

This Action Plan guide is a 21 page PDF, filled with exercises, worksheets, calendars and more, designed to help you gain clarity and take action on the goals for your practice in 2018.

With this guide, you will:

  • Get clarity on what you desire for your practice and your team throughout 2018
  • Break down your most important tasks into actionable steps that will help you achieve your goals
  • Fill a yearly calendar with tasks and goals so you can see how your best year will play out (even breaking them down into weekly projects!)
  • Set up a to-do list so you can see, step-by-step, the actions needed to move your practice forward
  • … and so much more!

And did we mention that it’s totally free?

It’s our mission to help dentists and dental practices throughout North America have super solid HR systems so that they can reach new heights of success, and we know that having clarity on your goals plus actionable steps to take towards them is the winning combination for achieving everything you desire for your business.

We created this free guide to help you get there.

So if you’re ready to dive into your 2018 Action Plan Guide, simply enter your details below to gain immediate access:

Remember, everything is possible for your Dental Practice this year – all it takes are clarity on your goals, having the right systems in place, and taking the right steps forward.

We know you can do it. And we are so excited to see what this year holds for you!

 

DOWNLOAD NOW

 

You may have just finished your schooling and you’re full of optimism! The very thought of getting a great job keeps your enthusiasm high. But is that excitement enough? You need to begin preparing your resume and start networking in the field. You need to get yourself prepared for landing your dream job. Let’s find out how you can do that.

Prepare your resume

Resumes are like snapshots of your experience and educational background. So you really need to put in a lot of effort when you are preparing your resume. Not to stress you out, but you need to remember that many others will be applying for the same job. You need to make your resume stand out and reflect your uniqueness. Do not just copy any generic statement from your friend’s resume and expect it to be fine! Don’t forget about the cover letter. It should go hand in hand with your resume.

Do your research

When you have interviews lined up, make sure you do your research. You want to be prepared for when you go for your interview. Think of examples of past experiences you can talk about. Also, remember to gather all the information you need to about the dental practice. Come ready with questions to ask during your interview. It is all about creating an impression. Social media platforms like LinkedIn and Facebook can be good places to do your research.

Attitude is everything

You have your credentials from the dental school to back you up in the interview. But what gives you an edge over others is attitude. Everyone likes a person with a positive attitude. Your smile, your gesture and your way of talking matter a lot. Don’t forget the importance of a handshake, it should be firm and exude confidence. Often during the interview, you may be asked why you have left your last job (or why you are looking for a new job). Do NOT badmouth your previous employer! It creates a bad impression. But what you can do is tell them about what you are looking to gain if you work for this dental practice. This is something every interviewer appreciates. (For example, I am looking to gain new skills/ experience in…)

Landing Your Dream Job in the Dental ProfessionProfessionalism is the key

When you go for an interview, you need to put your best foot forward. It will help you create a great impression. Little things like organizing your certificates and credentials in a proper folder or handing print-outs for your professional summary will be useful. Think from the perspective of the interviewer and come prepared. When you are looking to work in a professional environment, you need to look and act like a professional. Dress for success! Take some time to prepare for your interview; because preparation is the key to good interviews. This is your chance to create an impression and to show them why they should hire you. You can do this. Good luck!

 

We all want to inspire others and have a successful team. But when it comes to leading a team, you need to be cautious. All teams are comprised of people with different characteristics and different goals. Inspiring and motivating them to work as a team requires work and commitment from you as their leader. Here are some points to get your team motivated! Let’s Go Team!!!

Help them to build careers

When you are leading your team, you should try to find out what each employee’s individual goals are. Remind them that it is not JUST a job; it’s more than that. Help them focus on their goals, and let them know that you want to help build their careers. You can create a work environment that supports the growth of individuals. It is one thing to just provide them with a job description, but another thing when you can help them to have a vision for their future, and also show them the path which will lead them to their vision. You can inspire them, motivate them and also boost their confidence to help them reach their goal. And the best part to having an empowered team is that it will help your business grow.

Appreciate your team

You must remember that showing your appreciation is very important to help your team grow. If your team does not feel appreciated, it is difficult to motivate them to take on new tasks. Appreciation can come in many different forms. A simple thing like a note complimenting them on a job well done can do wonders. You can call your employees to an informal meeting and discuss the major highlights for that week. By doing this, it will definitely tell your team that you have noticed their hard work. Awards are also great motivators. So, if you are planning to do something formal, it can take the form of an award!

Ideas on How to Lead Your Dental TeamInfuse some fun in the job

Of course, pay is a good factor when it comes to retaining employees. You pay them well, and they will definitely think twice before moving out. But at times, it is also more than the money. It is also about how much they are learning and whether they enjoy being at work and are having fun at the office. It might sound a little off track, but many employees feel that their growth is directly proportional to the amount of fun they are having while learning new things.

Building commitment in an unconventional way

If you feel that there is lack of commitment in your team, you should try to find out what the missing element is and how you can bring it back. Instead of stressing on the conventional management ideas like accountability or empowerment, you can motivate your team in a fun way. You can actually introduce team-building exercises or games that will help them to find joy in their work. I know what you are thinking… “I don’t have time to do team-building activities,” but it is a great way to bring your team together.

If you put time and effort into your team, your team will put the time and effort into the practice and will be shown the benefits.

We know it can be a lot of work to plan performance reviews but we have developed a guide that has everything you need to conduct an effective review with your team!

 

As a dentist, you need to play a dual role of a manager AND a practitioner. So, when you manage and motivate your dental team, you need to assess your practice both from the perspective of a leader and a dentist. You need to think of innovative ways to show appreciation to your team. Here are a few simple rules that can bring a lot of changes to the way your practice runs.

Smile often

It may sound cliché, but nothing works more than a vibrant smile. If you are always grouchy due to the stress related to the job, do not be surprised if your team unintentionally follows your mood. Learn to appreciate the small things — even something as simple as appreciating how tidy the clinic is. Try and bring a cheerful disposition to the office. We know that dental jobs are not stress-free, but there is no point in harping on the stress. Don’t sweat the small stuff! Instead, you should try to make your staff feel appreciated and happy.

Praising is a good way to show that you care

Saying “please” and “thank you” to your staff reminds them that their job is not only essential but is also appreciated. When one of your employees exceeds your expectations, let them know how you feel. Their efforts should never go unnoticed. Who does not want to feel appreciated?! At the end of the day, everyone should feel that their efforts are never taken for granted. It goes to show that you have noticed their efforts and are taking time to appreciate them and all that they do.

A Simple Guide to Appreciate Your Dental TeamOffering feedback

If one of your team members is not performing up to the mark, you should let them know. Unless you have regular performance reviews, it is difficult for them to understand where they are making the mistakes. You should always have a proper review process in place. This will not only help you to assess the performance of your team, but it will also help you to provide proper feedback. A positive feedback will boost the confidence of the team member. And if there is an issue, you can address it so that it does not become a major problem.

Introduce a rewards program

Introducing a rewards program to motivate and appreciate the hard work of your team is a good way to show that you care. But before you start a rewards program, try to analyze the kind of rewards the employees are looking for. Some would be happy with a hand-written note, while others may like a spa day or even a paid vacation! Every employee is different, so are their aspirations. You can listen to the conversation among staff and try to find out their preferences and choices. Or a simple but effective way would be to prepare a questionnaire and hand it to your employees so that you know about their choices and then you know how you can reward them accordingly.

There is a wide variety of ways to show your dental team appreciation that can go far towards keeping your staff satisfied, engaged and retained. Show your appreciation to your team by giving your employees the tools they need to succeed. When every individual on the team is successful, this contributes to the team as a whole, and everyone will see the impact.

 

The work of a Dentist and the duties of a manager are closely aligned, because in Dentistry, often you are the boss AND the manager. So, as a manager, it is your responsibility to do performance reviews. We know performance reviews aren’t a popular topic around the office watercooler. Regardless of how a boss feels about putting his or her staff under a microscope, regular performance reviews are an important and constructive way to evaluate the contributions an employee is making to your dental practice. Performance reviews can impact the growth of the organization along with the growth of your employees.

Define your expectations

Clearly, define your expectations to each of your employees. They need to know their current roles and responsibilities. Performance reviews offer them feedback on how they are meeting those expectations thus far and areas for growth and improvement. The employee should also come prepared and have their own thoughts and feedback about their performance. This will also create a benchmark for future reviews to see how the employee has grown in their role.

Communication is the key

You should always remember that unless you clearly communicate it, no one can read your mind and know exactly what to do or how you want them to do it! Communication is extremely important so that both of you know exactly where you stand and how they can do better from this point forward. The same applies to each of your team members! Ask open-ended questions during the review to help you get a better gauge on how they feel, where their head is, how they want to grow and know where the discussion is going to go.

Performance Reviews in a Dental Job - Are they Essential?For example, asking, “How do you think you’ve done this year? What have been some of the high and low points in your experience thus far? What would you like to see changed in your position moving forward?” Granted, some of the answers may not always be pleasant or what you want to hear — you are establishing trust and deepening your relationship. By being honest and detailing goals and expectations for the coming period before the next review. End the review with an offer for an open-door policy so everyone can feel welcome to reach out with constructive concerns and issues right away.

Always go for specific feedback

Vague talk and vague feedback will only lead to average performance or worse yet, complacency! As a manager, do not beat around the bush. If there is an issue, you must address it immediately! Create an effective performance-improvement plan that identifies the behaviour to be corrected, provide clear expectations and metrics about the work to be performed or behaviour that must change, identify the support and resources available to help the employee make the required improvements, and specify possible consequences if performance standards as identified in the plan are not met.

If an employee meets or exceeds expectations, take the time to offer them commendation and encouragement. Who doesn’t love to hear that you have done a good job? Performance reviews aren’t meant to be a negative experience, but use this time to inspire and motivate your team! Remember you are all on the same team and working toward providing the best possible treatment to your patients!

Tell them about your direction

All employees need direction. They might not address it, but they really need to know where they stand and where they should go from there. Performance reviews are those occasions where you can tell your employee about the direction you want to take the practice and your action plan to help reach those goals. It is just like steering a ship; you just need to chart your course before you embark on the journey together.

We know they can be stressful and time-consuming but we are here to help! Did you know, Stream Dental Staffing Solutions offers a PERFORMANCE MANAGEMENT GUIDE? It was developed to help you and your management team implement regular employee coaching and performance reviews.

 

So you landed a job interview to a great dental clinic (Way to go!). But… now what?? Sometimes the real battle starts after you have landed the job interview. As you prepare for the interview, you must keep in mind that there are a number of others candidates being considered for this position. How do you manage to stand out from the crowd? Here are 5 ways to create a great impression without being overbearing.

Honesty is the best policy

You must remember that you need to create an impression, but that does not mean you have to hide all your shortcomings. Employers actually prefer people who are honest about their weaknesses and show a positive trait about trying to improve in that area. Talk about something you had an issue with or made a mistake on, talk about how you managed/dealt with the situation and what you learned from it. No one is perfect, and we all make mistakes, but we need to own up to it and show how we can make changes and improve.

The first impression always counts

There is a popular saying that the first impression is the last impression. Often in an interview, it is very true. Most employers actually make up their minds about a candidate in the first 30 seconds of the interview. Dress to impress. Be positive and friendly. Also, make sure to start off with a firm handshake and you may have created the right vibe.

Think from the viewpoint of a potential employee

Imagine you already have the job! I know that might sound strange, but most other interviewees will be thinking what they can do or say to impress the interviewer, you might think from the perspective of someone who has already got the job. With that confidence, if you appear before the interviewers, the nervous attitude will be gone. And you can answer the questions more comfortably.

5 Ways to Stand Out in an InterviewListen to what the employer says

It is important to really listen to an interview. They may tell you some information about the dental practice or the clinic. They may also give you some valuable information about the team, the dynamics of the office or even about the Dentist. Listen to everything carefully. Come prepared with questions ahead of time, but also ask questions if there is lack of clarity. If you ask questions, it shows that you are interested, which in turn might enhance your chances of getting the job.

Learn to show appreciation

A quick email stating that you really appreciate the time taken to meet with you or a thank you note can be really helpful. Often it is seen that after the interview is over, candidates seem to lose touch with the dentist’s office. But this small gesture can create a good impression, and they might remember it.

Take your time to mentally prepare for the interview and think about ways in which you can create a good impression. Always remember that this is not the last interview in the world, but you should give your best effort and treat it like the final interview you will be going for! You’ve got this. Good luck!

Welcome back!

What are some of the things that help to build a successful dental practice? Expertise, patient satisfaction, and professionalism, just to name a few. But is there something more? That’s right… the head honcho! There is a fine line between being a good boss and a great boss.

Establishing good team dynamics

Just being a good boss is not enough. You should understand that managing and keeping the team happy are equally important. Before you sign a contract with someone, you should chalk out the hierarchy of the office. You need to establish your position and what is expected out of your team. This is not a power game, but you need to map out what is expected of your team. Most problems arise from expectation mismanagement. You cannot have respect unless you have earned it. So make your stand clear about the different rules and policies which you think will be effective to run the office.

Communication is important

Communication is a two-way thing. If you expect your employees to listen to you, you should, in turn, listen to them. Try holding a monthly meeting to talk about what is working and what could use improvement. Ask for your team to offer suggestions and give their input. You want your team to feel just that… that they are part of a team! Having regular or quarterly performance reviews will help provide an excellent forum that will encourage communication.

Closely follow the office manual

When you are a dentist, you cannot enforce or follow the daily operations unless you know the office manual by heart. If you adhere to the policies, you will be confident and consistent in your approach. If you find anyone within your team disregarding the policies, you should talk to them and ask them to make the necessary changes. This is something very important for the smooth running your business.

How to Be a Great Boss in a Dental PracticeCreating the trust factor

If someone comes to you with an issue, it is absolutely mandatory to address it and try to resolve this issue. This helps to build trust. They should be able to trust you to come to you with their problems. If your team feels that you are helpless in a situation and cannot influence (or make) a decision, they will start doubting your leadership, which is not really the message you want to send.

Documentation can help

All dentists know the importance of documentation. You need to document everything from patient charts to personal issues. In case there is an issue, refer to the office manual, document the issue, review the entire incident and work with the individual to find out a solution. If the issue is related to performance, then sit with the person, set your expectations clearly, make that person sign the document, which notes that in case of any compliance failure, it could result in termination.

Even when you are a boss, you can be a good team player. Your team should look up to you as a leader and not always as a boss. Make the work environment a place where your team wants to come into work, where they know you will be there to support them and offer encouragement. Don’t just be a good boss, be a great boss! Your team with thank you for it!!

Until next time.