How to Recruit and Screen to Find the Best Candidates

Welcome back to week 3 of our “How to Attract & Retain Top Talent” series. Last week, we discussed what to look for when hiring your next employee.  We talked about some top-notch qualities to look for when hiring.  This week we will be discussing Recruitment and the Screening Process.

If you have a thriving practice, hiring someone becomes a tough decision, as you want only the best on your team. During the interview, you may have felt excited about a candidate, only to find out a short time later that he or she has not turned out as per your expectations.

Let’s go over some ideas on how you should screen potential candidates and avoid any future

Accurate job descriptions

Remember this all goes back to what we have been discussing the past few weeks: reverse engineer how you want to grow your practice and then determine what KPIs you need to look for with your new hires. Using this information and putting together a job description for this position will help you in more ways than one! Your job description should state what the ideal candidate needs to bring to the practice.  A good job description provides a clear and concise summary of a position’s duties and responsibilities. It outlines the essential qualifications and requirements of a candidate. In addition, a properly written job description explains the core competencies required for the position. First, it will serve as your checklist when you are screening and interviewing. Secondly, when you hire your new employee, it will outline exactly what is expected of them and you start the relationship on the right foot. Third, it will help with future performance evaluations to see where they are excelling and in which areas they need coaching and further improvement. I am sure I can name about 10 other reasons about how important a job description is but we will save that for another day ☺

Change the focus of the interview

The natural tendency during the interview is to concentrate on technical questions. Don’t get me wrong; the need for technical skills should never be undermined. If you look back at all the encounters with your previous employees that didn’t work out, you are bound to agree that things did not work out with the employee, not ‘only’ because of technical skills. There is always more to it than that. You also need to take into consideration the individual’s personality and attitude. Remember that someone’s true personality and attitude come to the forefront after a point of time. If you are basing your screening process only on technical knowledge, then the entire focus of your interview is incorrect. To hire great employees, one should include both personal, behavioral AND technical questions in the screening process.

Asking the right questions

Depending on the level of candidate you’re interviewing, their responses can provide excellent insights into their level of acumen and philosophies.   Make sure to look for compatibility, not just likeability. We tend to hire people who are similar to us but remember you already figured out your new hire avatar so stick to that.

Here are a few examples:
- Tell me about a time where you went above and beyond for a patient
- Tell me about the most difficult procedure you have performed? Why did you find this difficult and what did you learn while performing it?
- How would you handle a situation where you were faced with an irate patient who was angry over the length of their wait before they saw the doctor?

Good questions hey? See how their answers line up or reflect the KPIs you are looking for. Asking situational questions where the answers will show their personal, behavioral and technical abilities. Next week we will dive deeper into this subject and really analyze questions and the answers to listen for!

Until next week!

What to look for when hiring your next employee

Welcome back to week 2 of our “How to Attract & Retain Top Talent” series! Last week, we left with you a serious soul searching question- where do you see yourself and your office in 5 years? The direction you want to take your practice should make you seriously evaluate the decisions you need be making TODAY; including hiring! If you haven’t done this yet, stop now and go back to read last week's post before taking this next step!

Your Roadmap is ready!
People with goals succeed because they know where they are going and now that includes you! Congrats! This will now allow you to identify the traits, qualities, skills and cultural fit that you are looking for. Having this AHEAD of time will make a huge difference not only with developing your interview questions but also seeing what type of training will be required.

Top-notch qualities to look for
No matter what position you are hiring for, there are a few very important qualities to look for that will sky-rocket your practice:

1. Detail-Oriented
In our profession, an eye for detail is crucial but this can go one step further when you add a critical and forward thinker to the mix. They can begin to look at your systems, protocols and see how to take it to the next level by making a few changes here or there! Imagine, having someone who can look at a more effective way to screen and educate your patients so they are coming regularly to their hygiene appointments. Your production will go through the roof! For accelerated growth to take place, look for someone who will go beyond merely completing tasks, focusing more on the fine details that bring about greatness.

2. Adaptable
We know that great things are in store for you and your practice, but change has to happen to be able to achieve those results. If you are looking to add a new service to your practice and are hiring someone who has that experience and skill set. Then they need to be adaptable to help put the work into to make the transition possible and your office a success! The best employees are the ones who aren’t so set in their ways that they are unable to remain effective when changes need to be made.

3. Passionate
Let’s face it- there will be ups and downs on your journey but you need someone with a positive mindset. Someone who is genuinely passionate about their work, patients, and personal progress. Naturally, when things take a turn for the worse, they’re the first to begin looking for long-term solutions, as opposed to taking the easy way out.

4. Outstanding Customer Service
As the CEO of Zappos, Tony Hsieh said: “Customer service should not be a department, it should be the entire company.” Everyone in your office should have OUTSTANDING customer service! Your patients are the lifeline to the success of your practice! If every person in your office is not doing their best to provide an amazing experience, it will begin to affect your bottom line or worse, you might not be able to reach that 5-year goal. This is a non-negotiable trait when hiring; no matter how amazing their skills are! Skillset can be trained, but you can’t train someone to have good customer service!

Have you found anybody who possesses each of the above four qualities?

If not, resist the urge to settle! Your success is at stake here!

Next week we will show you how to recruit and screen to find the best candidates for your office!

What’s Better- Hiring an Experienced Candidate vs. No Experience?

We understand that hiring can be stressful! Going through all the resumes, interviews and reference checks can be time-consuming. You want to make sure that you are hiring the right fit for your practice and want someone to fit in with the team, so hiring the right person becomes quite a task. We often get asked: “Is it better to hire an experienced candidate or search for dental professionals with no experience at all”

Hiring for Dental Practices
When it comes to hiring candidates for different roles, dental practices need to take several things into consideration. To begin with, they must understand that searching for the right dental professionals can be extremely time-consuming and sometimes be a tedious process. All dental professionals are expected to handle several things at the same time. For instance, Dental Administrators need to manage patients, patient records, schedule appointments, manage inventory among other important tasks. You need to look at each role and understand what skills are required. You need to look for candidates that are best suited for various positions, because each position may require different skills, experience and education.

no-experience-necessaryExperience or No Experience
Before hiring a suitable candidate, dental practices need to have a clear and concise idea around the type of candidate they are looking to hire and the skillset that is needed. Depending on the role, a dental practice should focus on hiring a candidate with great customer service, knowledge, and positive attitude. Even if a candidate has many years of experience, they may fail to connect and interact with patients, which could result in some lost business. Thus, it is important for dental practices to hire dental professionals who are friendly in their approach and have a positive personality, whether they have 1-year experience or even 10 years. Dental Administrators and Assistants should pay heed to patients’ requirements and be personable. These are certain traits that cannot be taught at any dental school or college.

Dental practices must, therefore, assess a candidate’s overall skills, abilities, and experience to determine whether he/she is suitable for the job or not. While experienced dental professionals can certainly handle dental procedures and treatments appropriately, experience may not be everything. Thus, dental clinics should look to hire candidates based on the requirements of the job roles. While there’s no denying the fact that experience comes in handy during dental procedures and treatments, dental practices shouldn’t ignore the fact that a candidate can easily be trained if he/she has the willingness and desire to learn and grow.

There is no hard rule to say whether experience is better than no experience, but it all boils down to the specific role you are hiring for and the skills needed for the job. Some things can be trained and learned, other things cannot!
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Need help with your recruitment and HR needs, call Stream Dental Staff Solutions for a Free Consultation. We are here to help with your Staffing and HR needs.