When it comes to running a dental practice, dentists want to focus on treating their patients and not spending all their efforts on the stressful hiring process. It takes a lot of time to hire the right person. That's exactly where a recruiter would be beneficial. With the right kind of recruiter by your side, finding the best, experienced and ideal dental candidates becomes a lot easier.
Having the Right People: When you hire a new employee, you spend a lot of time, resources and money to get them trained. What happens if after all that effort, they quit or it doesn’t work out! The practice encounters a number of problems in the absence of well trained, experienced and knowledgeable staff. Having a great dental team in place allows the dental office to operate smoothly and achieve their desired goals.
Achieve Success and Business Goals: A recruiter can find you the right people for your team who can further aid you in fulfilling your business goals and steer your dental practice on the path of success. Remember, when you choose the right set of people today, you’ll find it more convenient to fulfill your targets tomorrow. Candidates with positive mindset bring a lot of energy and enthusiasm with them, which eventually benefits the office in the long run. An experienced recruiter can assess candidates on your behalf and spot the right ones for your practice. With their years of practice and experience, they can determine which candidates are serious about their careers and future and which ones are simply looking for nothing more than job security.
Save Time: Having a recruiter for your dental practice will aid you in saving a great deal of your time and energy, which you can further put towards expanding as well as strengthening your business. A recruiter will focus on getting you the right kind of dental professionals and assistants for your practice. This is a huge advantage for dentists & dental practices that do not have much time on hand to interview each and every candidate personally and then determine which ones are appropriate for their business. A recruiter will pre-screen and interview a number of candidates and review their resume to determine whether they are appropriate for the role or not. Recruiters dig into a candidate’s past experiences and current job profiles to analyze their true potential and capabilities.
Develop Long-term Partnership: Recruiters focus on building long-term relationships with their both candidates & clients. We help you find the best employees who fit your needs and your culture but that’s not all. We stick with you and your new hire during the critical onboarding process. We provide motivation so they can reach their full potential
Is your time valuable to you and your practice?! A lot goes into recruiting the right dental staff for various roles. Let a recruiter take over that task for you, so you can focus on your practice.
Contact Stream Dental today for a Free Consultation and let us assess your requirements and needs so we can find the right candidate for you!
How Important is Cross Training your Team?
Is there really value in cross-training? Of course there is! People get sick, go on holidays and need time off for one reason or another. Maybe you can get by for a day or two, but it can impact your office and team’s performance, especially when the ONLY person who knows how to complete that task is the one missing! That is exactly why it is important to cross train your team, so productivity, efficiency & quality of patient care do not suffer. Here are a few reasons why it is beneficial to cross train for better and effective management.
Relevance of Cross-Training
Simply put, cross training implies training the employees in a manner that they are able to handle each other’s responsibility in the absence of one another. This would allow the practice to operate smoothly even when one or more of their employees are on leave or have resigned from their jobs. Dental practices that have cross trained team members can add value in more ways than one:
A Well-Connected Team: One of the biggest advantages of cross training is that it allows the practice to train their staff appropriately and generate awareness around the working style and requirements of each team member. This allows the team to understand each other’s roles.
Improve Efficiency: Another benefit of cross training is that it improves their overall efficiency. When one employee trains another employee he/she is adding value to their own profile as well as enhancing the knowledge of the other employee too. It’s a win-win situation for everyone. This enables one employee to better analyze and understand their role and think of unique ideas or ways to train other employees. This allows dental practices to build trust within the organization, improve communication and encourage their employees to learn new and exciting skills.
Improving the Work Environment: With cross training, dental practices can improve the overall work culture and environment, thereby allowing employees to perform different tasks instead of engaging in the same thing on a daily basis. Rather than performing the same set of responsibilities every day, dental assistants and other professionals will get the unique opportunity to handle different job roles and portfolios and explore their true potential and capabilities.
Function Smoothly: Cross training enables dental practices to function in an uninterrupted and smooth manner. When an employee is sick or is no longer working for the practice, another person can jump in and ensure that the practice continues to running smoothly. Thus, it allows dental offices to cater to their patient’s needs and even if they are running short-handed.
We know cross training takes time and it is extra work, but the benefits are worth the time and effort.
Important Skills Every Dental Assistant Should Have
The dental industry has its own set of challenges and rewards. In order to be successful in this profession, Dental Assistants must possess a great deal of knowledge and understanding regarding the latest dental technologies, treatment options, tools and software. Here are some of the important skills required to be a successful Dental Assistant and a valuable asset to your team!
The Role of Dental Assistants
As a Dental Assistant, you will be expected to work and offer complete assistance to the Dentist in his/her dental clinic. You will also be interacting directly with all the patients and ensuring they have a great experience and provide the best possible care.
Skills or Traits of a Dental Assistant
Whether a patient needs a bridge, a root canal, crowns or a simple check up, a Dentist needs help and assistance during each procedure. Apart from offering adequate amount of support during dental procedures, a Dental Assistant should posses the following skills or traits:
Patient Care: Remember, that most people are afraid of going to the Dentist. In fact, we are the most feared medical specialist! You are responsible for putting each patient at ease and ensuring that each experience is a pleasant one! Dental Assistants should display good qualities such as being kind, empathetic, cheerful and charismatic. We are there to offer reassurance, all while helping the Dentist in carrying out the procedures smoothly and efficiently.
Well Prepared and Organized: A Dental Assistant should be well prepared and organized and learn to plan ahead instead of managing things at the last moment- no Dentist will appreciate this! You will have multiple tasks, responsibilities, patients & maybe multiple doctors... sometimes juggling all at the same time! It is also important to remember, that you are part of a team. Being well organized helps the clinic, Doctors & the team run smoothly and effectively. You have a big role to play and therefore it is important to be organized and have things ready in advance.
Professional Approach: Needless to say, a Dental Assistant must be professional in every aspect in the office. Things like coming to work on or before time, having a positive attitude and mindset and dressing appropriately are important to ensure that you are highly committed towards your profession and career.
Attentive: As a Dental Assistant, it is imperative that you are attentive and give importance to each and every detail right before, during and after the dental procedure. Thus, preparing the dental instruments, taking x-rays, assisting the Dentist & maintaining patient’s records are a couple of things that an assistant should be capable of handling effectively on a daily basis.
As a Dental Assistant, you have a lot of things to be responsible for and you will wear many hats every day. But all your hard work should give you a sense of fulfillment. You have a lot of great skills that you get to utilize each and every day. Remember- you are in the business of changing peoples lives just by improving their smile 🙂
8 Ways to Create a Positive Work Environment
We are at work for roughly 8+ hours a day. Over 40 hours per week. That’s 160+ hours a month. Ok- you get the point. We spend a lot of our time at work. If we are spending that much time at work, we need to make the best of it and do our part to make it a positive atmosphere. Here are 8 ways we can create a positive work environment.
Say what you mean
If you are having an issue with a co-worker, bring it up with that individual directly. Don't go behind their back and start talking bad things about them. Bring up the issue so it can be dealt with and hopefully get it resolved. It is not fun working in a work environment where there is tension between co-workers.
Give praises in public
We all like to be told when we are doing a good job. If you have something nice to say about an employee/co-worker, make sure you say it publicly if you want to recognize them for their hard work. But make sure if you want to bring up something they need to work on; to do that in private. No one wants to be called out in front of their co-workers. Praise much more frequently than you criticize. Encourage praise and recognition from employee to employee as well as from the supervisor.
Actions speak louder than words
Be sure your actions "say" what you want them to. Most people can get a sense if you are being fake. Say and do what you mean. Be aware of your body language, the tone of voice, and your demeanor and expression in all of your interactions at work.
Be respectful of everyone. Everyone has a different job that they do and something different they bring to the team. Showing respect for everyone goes a long way. Treat people with courtesy, politeness, and kindness.
Create performance goals
Whether your company does performance reviews or not, it is a good idea to set goals for yourself. Make sure the goals are challenging but attainable. Monitor your performance and be ready to explain what you have done. These would be great to bring up to your boss to show that you want to learn and grow in your role.
Seek input from employees/co-workers
It is a great idea to get input from others. Use people’s ideas to change or improve work. Let employees know you used their idea, or, better yet, encourage the person with the idea to implement the idea.
Ask for suggestions
Encourage coworkers to express opinions and ideas. From suggestions on how to improve business operations to where the next team lunch should be. People want to feel included and by asking them what they think is a great way to get people to offer their suggestions.
There are many other ways to create a positive work environment. The point is to work together as a team to make it a good place to work. Everyone has their part in making work a great place to be.
Things to consider before accepting a job
You just received a job offer and now it’s time to way out the pros and cons. You need to remember that a job is not just about a paycheque, don’t get me wrong, I know it’s important but a job should be more than that. Here are some things you should think about before you accept the job.
The culture of the company and the values it upholds
This is one of the most important things to consider. You should know and understand the culture of the company. The culture should be aligned with your work, values and beliefs. A job is more then a place you go to for more then 8+ hours a day. You have to deal with co-workers, bosses, office politics and the like but if you don't share a lot of the values of the company, then it will be an up hill struggle and the job can get toxic pretty quick.
Hopefully during the interview the scope of work was explained to you. If not, before accepting the job make sure you ask and understand what is expected of you and the task you are likely to perform. Go through this portion carefully, make sure you ask questions if you are unsure of anything or need clarification. You then need to ask yourself whether you will be comfortable with this kind of workload.
Is the job challenging enough?
You will be spending 40+ hours a week at this job. Once you know what is expected of you, you need to ask yourself if you feel the workload will be challenging enough and if there is opportunity to learn, grow and advance in the company. New challenges allow us to grow as individuals. You don't want to remain stagnant at a job and not grow. So, make sure there will be enough variety and challenge in the job.
What about stress associated with the job?
Some types of stress is normal in most jobs, but it also depends on how you deal with stress. Remember that not all stress is bad. We can all handle a certain amount of stress associated with a job, but if it is a constant stress that doesn't get any better, then you may need to re-evaluate your decision. Before taking the job, you should ask yourself whether you are prepared to handle stress and how much you think you can take.
Can the job provide you with new opportunities?
You are beyond excited that you were offered a great job at a good company; but the euphoria will be soon wear off and you will have a daily routine. But what about your growth opportunities; is there opportunity for you to learn new things and advance within the company? Your new job should be a stepping stone and help you gain experience and knowledge and help take you to the next step.
What about the co-workers?
During interviews, I love to ask what the team dynamic is like. It may give you an idea of what you can expect from your co-workers. You need to remember that you will spend a considerable amount of time with your colleagues. Try to ask question to try and find out whether your new team will be good fit.
Think about your personal goals
We all have some sort of idea of where we think we want to end up in our career. We may not always get there, but you need to figure out whether you will have enough to fulfil your short-term and long-term professional goals. Think carefully about how you genuinely feel about the job and then decide accordingly.
Listen to your gut
You can never go wrong with your "intuition". What do your gut tell you about the job? Do you think that you will be happy at this job? Things don't always go as planned, so before accepting any job. Weigh out the pros and cons and follow your gut!
A job is not JUST a job. There is a lot to consider before accepting a job. Make sure you go through and weigh everything out before you make your decision.
Need help finding your dream job, contact Stream Dental today to see how we can help.
5 Tips for Your Phone Interview
You've been sending out resumes and all your hard work has paid off. You have been asked to do a phone interview. Wait... what?! A phone interview?? Employers may use phone interviews to pre-screen candidates to decide whether or not to continue on with the interview process. But just because it's a phone interview, don’t think that phone interviews are any easier then face to face interviews.
Do your homework
Just as you need to prepare for face to face interviews, phone interviews are no different. You still need to do your homework. It is important that you research the company. You should be prepared with the facts and figures so that you are not caught off-guard if certain key facts of the company are mentioned and you are asked to elaborate on it. It also gives you information so you can ask questions about the company.
Create a comfortable area
Even though you may have never had a phone interview before and you are a little unsure of what to expect, it is a good idea is to create a comfortable area where you will take the call. Make sure you still print out your resume to have on hand, maybe keeping a glass of water handy if you tend to get nervous. Always keep a piece of paper and pen handy, so that you can scribble notes or jot down questions for later.
Always remember that the interviewer on the line expects some amount of respect, it's no different than being in front of them during the interview. Make sure you are in a comfortable area where it is quiet. You cannot put the interviewer on hold and instruct your child to do their homework, or tell your dog to stop barking! This doesn't sound or look professional! Also, when you are having a conversation, it is best to take it in a closed room, so that there are no outside noises or distractions.
Make sure you listen
For an interview, this is a golden rule. You need to listen first and then answer the questions. Often, out of sheer nervousness or performance pressure, candidates started babbling things that are not even asked. In any given situation, you cannot let the interviewer know that you are nervous. So, listen patiently to what has been asked, and then stop for few seconds to gather your thought and then give your answers.
Like any other interview, you should try to understand the subtext of the conversation. It is just not a question/ answer session. The interviewer is trying to gauge your attitude, personality and assess your skills. So do not rush your answers, and try to explain everything as thorough and precise as you can. Not only is this about the interviewer asking you all the questions, this is your chance to ask them more about the company. If you have jotted down any questions or notes during the interview, this is a great time to ask any questions you may have.
In an interview, you need to show the interviewer, why you are the best choice for the job; whether it is through the telephone or a face-to-face, you need to put your best foot forward.
Post-Interview Follow up
The job interview is all done! Now comes one of the hardest parts.... the waiting game!
After an interview, candidates often sit back and wait anxiously for the phone to ring. Instead of just stressing about how you thought the interview went and constantly checking your phone for missed calls, let’s be proactive and see what to do in regards to a post-interview follow up.
Before the interview finishes, make sure you ask what the next step is and when they expect to notify candidates of their decisions. That way you will have a time frame of when you should follow up.
Soon after the interview
It may sound old fashioned, but some things have a timeless appeal; a thank-you note is one of them. It could be a note, a letter, a phone call or even an email; the point is to send a follow up a day or two after an interview. Your thank-you note/email should be simple, letting them know you appreciated them meeting with you and you look forward to hearing back on their decision. It also shows you have enthusiasm and you really would like to join their team. Keep it short, simple and professional—remember they are busy running a practice.
Write an email or make a phone call
So, it’s been a few days after they said they would notify candidates, and you still haven't heard a thing. Now what?! It is ok to send them another followup email or call them. You can simply write and ask them about the process and let them know how much you are interested in the job. Do not be overbearing and email them every day. There could be a number of reasons they haven't called — they might not have finalized their decision yet, vacation, illness; but regardless, you do need to be patient and respectful.
Finally! You received an email from their office, but it may be something different from what you expected! It could be an email saying that you have been hired, or it might be an email notifying you that they haven't made a decision yet and to wait a few days, or one might bring some disappointing news. So however it plays out, at least the waiting is over and you know what is happening. Always remember that every impression counts. So, you should always be professional, courteous and always remain enthusiastic. Even if you didn’t get the job, you should not be disappointed. Just keep on going and be proactive!
Having trouble finding your dream job? Contact Stream Dental today! Our mission is to help you find your dream job faster!
How to Screen Potential Candidates Effectively
If you have a thriving practice, hiring someone becomes a tough decision, as you want only the best on your team. During the interview, you may have felt excited about a candidate, only to find out a short time later that he or she has not turned out as per your expectations.
But what happened? Where did it go wrong? Having an effective screening process can you avoid this! Let’s save your precious time and avoid this as MUCH as possible!
Change the focus of the interview
I've made this mistake before... during the phone interview you end up doing all of the talking and not asking the right questions! The natural tendency is to try and "win" them over or try to "oversell" the position. It wasn't until I took a step back and asked more questions that I really noticed the difference! The missing piece was finding out what their career aspirations are, what are their philosophies, goals, and values! To find great employees, one should include both personal, behavioral AND technical questions in the screening process.
Ask such questions as:
- "What does your dream job look like?"
- "What are your deal breakers?"
- "If you had five job offers in front of you right now, what would be your main deciding factor in selecting which job to move forward with?"
- "Why are you looking for a new job?"
Do you see how these questions are centered around their philosophies rather than skills?
The greatest mistake that a Dentist or Dental Office Manager can make is basing your screening process only on technical knowledge and skill set! You need to be focusing on the interpersonal skills, communication and how they will treat your patients. You CANNOT train someone to be charismatic, empathetic and have excellent customer service-- either you have it OR you don't! You CAN train skills! Albeit, it will take more time and resources but it will avoid hiring someone with the skills but a nasty attitude! An attitude that will offer only subpar patient care or will be nasty to the rest of your team.
What should you do?
You need to do some preparation before you are ready to jump into recruitment mode. Understand what your practice needs are now and FIVE years from now! Understanding your growth plans and practice vision will help you also make sure that these candidates will help you along this journey! You will start to notice if this candidate is a good match, if you can support each other, and if this person will grow with you.
Often times, we see too many offices just "settling" for an average employee. But this does not save you any more time or money. Instead, this can have a negative impact in more ways than you may think! Taking the time to do it right-- reverse engineer the position and understand what your practice needs will help you find the right candidates!
Saying "Thank You" to Motivate Your Team
There are two simple words that can have a huge impact. You probably guessed them — they're "Thank you." But it is not just about saying this phrase, but to actually have meaning behind those words. We've all heard about the power of "thank you." This is probably one of the most amazing ways to boost the morale of your dental team. Your team has worked hard; they should be appreciated for all they have done because, without appreciation, you cannot motivate your team to continue to grow. There are so many different ways in which you can say "Thank you." Here are just a few ideas.
Having a happy team makes a HUGE difference in office productivity, efficiency and patient care. As a leader, you contribute to that whether you know it or not! Recognition can make all the difference! Even something as small as identifying work anniversaries, birthdays or any accomplishments is HUGE in your employee's eyes. You can celebrate these events in simple ways, like buying a round of morning coffee for your employees, or you can get a nice greeting card and get it signed by everyone in the office to mark their anniversary. Whatever you do, it is the gesture that counts. These gestures are actually equivalent to a "thank you." Sometimes gestures are more important than words!
Encouraging new ideas
Open communication and encouraging your team to contribute their ideas or suggestions can ignite a passion or encourage them to go the extra mile for your practice! In other words, when the team starts sharing ideas, they have a synergy between them and can get things done. As a leader or a manager, you should always encourage new ideas. Listen to their ideas and suggestions, and encourage them to find ways to incorporate them into your practice. In your weekly or monthly reviews, you should also share critical information about business processes, so that the employees are well informed. This also makes them empowered, and if they are given the authority to implement changes, it acts as a great motivating factor, because they feel that their contributions are recognized. Communication is a two-way street, so keep the channel open and encourage new, innovative ideas. And once your team sees that their ideas have been incorporated, they are certainly going to feel appreciated.
Create a comfort
If you ask your employees have any ideas or suggestions that can make a great workplace or improve your patient experience...LISTEN! They are on the frontlines every day, working directly with your patients and can have an idea that can significantly improve your practice. Often saying ‘thank you’ is not enough; you have to show that you care and are ready to make changes to create a positive environment for the team and patients.
It is one thing to just say "Thank you," but another thing to actually mean it. Who knew something so simple, could be so powerful? So make sure your "Thank you" matters!
Increase Personal Efficiency in 5 Easy Steps
“Efficiency is doing better what is already being done”- Peter Drucker
It is important to work well within a team but sometimes you need to take a step back and analyze your own skills and try to find ways in which you can improve yourself. Here are 5 tips that can help you to increase your personal efficiency.
Let’s start by distinguishing the difference between an effective person vs an efficient person.
Efficient people are well organized. They check things off their to-do lists. They complete projects. They get stuff done.
Effective people do all that... but they check the right things off their to-do lists. They complete the right projects. They get the right stuff done. They execute and produce what makes the biggest difference for the office... and for themselves. They don’t just know what to do, but they know WHY they need to do it! They have purpose that drives them to be dedicated and organized.
Remember that there are people behind those teeth! You are in the business of changing people’s lives just by improving their smile. Having the big picture in mind will help us to be and run efficiently & effectively!
Plan out your day
“Live your life on purpose. Not by accident”
Before you start your day at work, take 15 minutes to carefully go through what your tasks are and create your plan of attack for the day! You may be thinking this is not an efficient use of my time, but in fact it creates focus, intention and clear direction. Once you start working through your list, it gives you a sense of accomplishment to check off items from your list! This also applies to having a morning meeting with the team before you begin the day. Look through the schedule and review any potential hiccups and how to manage them before they happen. Why not start the meeting off on a good note by citing a positive quote for the day!
“94% of problems in business are systems driven and only 6% are people driven” - W. Edwards Deming
Goals can provide direction and a final destination to help push you forward in the short-term, but eventually a well-designed system is your GPS—a step by step plan on how to ACTUALLY get you to your final destination. Having a system is what matters. Committing to the process is what makes the difference.
Having an up-to-date office manual is your practice’s roadmap to success. Taking the time to have all of your systems outlined will save you in the long run.
Cut out time-wasters
There are so many distractions that can sap our energy and waste our time. So, try to audit your time, and find out what are things that are hampering your productivity. It can be a long email or a lengthy call or updating the office social media accounts. All these are essential parts of the job, but if they are hampering real work, then you should trim the time or adjust the time that you are doing these things.
Find happiness in the success of others
Great companies are made up of team members who help each other, know their roles, set aside their personal goals, and value team success over everything else. Find fulfillment in helping other people succeed. In the process, you will succeed, as well—in more ways than one!
Those are just a few tips on how to increase your personal efficiency. Not only does Stream Dental help you find the best employees, but we also help you implement effective HR systems to improve longevity and productivity of your team!